Return Policy

At Sazz it, we pride ourselves on providing high-quality jewellery to our customers. However, we understand that sometimes things may not go as planned. That's why we have the following policy in place:

All purchases are final. We do not offer returns or refunds for any reason. Therefore, please take the time to carefully pick your order.
In the unlikely event that you receive a defective item or an item that does not match your order, we will offer a free exchange. To initiate this, please email us at sazzitjewellery@gmail.com within 2 days of receiving your order. Please provide a clear video or a photo of the received item along with the reason for the exchange.
We will then arrange for a pickup of the wrong item and dispatch the correct item as soon as possible. Please note that free exchanges are only offered in the case of defective items or items that do not match your order. We do not entertain return or refund requests. 

Items purchased during a sale are non-exchangeable. We believe in offering significant discounts during our sales, and in return, we request our customers to carefully consider their choices before making a purchase.

Please consider recording an unboxing video of your order. This will help us resolve any potential issues promptly and efficiently, should they arise.

Note: While we strive to ensure the highest quality of our products and services, having video evidence can significantly aid in resolving claims related to missing or damaged items. Missing claim cannot be resolved without a video proof.

 

Return & Exchange Policy for Acrylic, Resin, Jewellery with stones( pearl/zircon) embellishments

We want you to be thrilled with your Sazz it jewellery! However, due to the delicate nature of certain materials, our policy for acrylic, resin, and items with stones/zircons differs slightly from standard items.

Items Covered by this Policy:

• Acrylic jewellery : Earrings, necklaces, bracelets, charms etc. made from acrylic material.
• Resin jewellery : Pendants, rings, charms, etc. made from resin material.
• Jewellery with Stones/Zircons: Any piece containing delicate stones or cubic zirconia embellishments.

We offer exchanges for covered items within 3 days of delivery, provided they are unworn and in their original packaging with tags attached.

Important Note:

Unfortunately, we cannot offer refunds or replacements for covered items after 3 days of delivery. This is because acrylic, resin, and items with stones/zircons are more susceptible to:

• Breakage
• Stone loss

These issues depend heavily on how the jewellery is handled and worn over time. We offer the best stone setting possible at this price point, but due to the delicate nature of these materials, we recommend they be handled with extra care. These items are not intended for daily use and may be more susceptible to stone loss or damage if they come into contact with other surfaces or objects. 

Store Credit Policy
Store credit is issued at the discretion of the store and is valid for three (3) months from the date of issue. Any unused balance after the expiration date will be forfeited and cannot be refunded or extended. Store credit is non-transferable and cannot be exchanged for cash.